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Common queries answered
Frequently asked Questions
All orders ship from our shop in Miami, FL and we do the best we can to pass the best rates we can achieve on to you. The exact cost of shipping will vary, depending on factors like order size or selected speed.
Once your order has shipped, we will send an email with tracking information to the email address associated with the order. If you did not receive your tracking number, please check your spam filter settings. For registered users, order information, including tracking information, can be found by logging in with your username and password and viewing your purchase history.
If you’d like to cancel an order, you can use the ‘Cancel Purchase’ button on your order details page. To access order details, log into your Primary Arms My account and select order from recent orders.
You may still see an authorization charge on your payment account. In most cases, this charge will be removed by the bank in 3-5 business days.
Note: Order cancellation must be initiated before the order begins fulfillment. Once your items are picked and packed you will need to contact our customer service team for any further assistance.
Once your order has shipped, we will send a confirmation email with tracking information to the email address associated with the order. If you did not receive your shipment confirmation number, please check your spam filter settings. Registered users can sign in with their username and password and view the status of their orders. Un-registered users can email [email protected]
Please call or e-mail customer service AS SOON AS POSSIBLE for any questions about changing or canceling your order. Understand that many orders are charged, packaged and shipped very quickly. Please see the contact us page to check our current business hours, holiday hours, and storefront hours. Outside of business hours, please email us at [email protected] and we will address changes promptly.
Email us immediately at [email protected]. We take this issue very seriously and want to get this fixed right away. Please let us know your order number and the missing item. See the contact us page for hours and days of operation.
First, check that your order has shipped from APE Defense and that the carrier’s tracking number shows that they have delivered it using the methods outlined above. Shipping times and reliability vary by carrier. We have found UPS and Fedex to have good tracking systems, while US Postal Service’s systems are less reliable.
If USPS shows delivered and you did not receive the package, then you will need to contact them at 800-275-8777 or we cannot file a claim. IMPORTANT: Ask to speak with the postmaster for your city directly; we have never seen an instance where anyone else cared enough or was empowered to help.
For UPS and Fedex: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 2 business days for expedited services or 5 business days for ground services, then please give us a call or send us an email.
For USPS: If your tracking has ceased to show movement on the package, and delivery has exceeded the expected delivery date by 4 business days for Priority Mail and 7 business days for First Class Mail, then please call or send us an email and we will figure out a solution.
If you feel that you have received the wrong product, please contact customer service at [email protected] within 72 hours of receiving the product.
In the rare instance a return is necessary the guidelines below will affect the return. All returned merchandise must be pre-approved by APE Defense prior to return. Goods returned must be in original condition and packaging and all contents and documentation must be present.
We will gladly accept return for refund any unopened and unused product. Simply return any new unused item back to us within 10 days from the date delivered. Shipping charges are not refundable. Once a scope is mounted it becomes used and is not eligible for refund, exchange or return. Placing a scope in rings constitutes mounting. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.
Please see each individual item page for more information on the availability or restrictions of individual items. You will receive a shipment confirmation when your order has shipped, and tracking information within 24 hours of shipment.
Having Issues and FAQ can't help with?
We Are Happy to Help!
The best way to contact us is using the contact form above. If the contact form is having any issues please contact us using the methods below….
E-Mail: [email protected]
Phone: +1 (786) 502-1570
Store Address For Returns
Please Note You Need an RMA Before sending a product back. Please reach out through the contact form above if you have an issue with a product and are requesting a return.
12973 SW 112 ST
Miami FL 33186